Update on the Passport and Visa System Technical Problems

The Department of State (DOS) Bureau of Consular Affairs has been experiencing technical problems with its passport/visa system since July 19th. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. This systems “crash” has impacted all U.S. embassies and consulates, delaying the issuance of visas (e.g. E, F, J, H, L, O and P visas), and limiting the number of visa appointments that can be scheduled for visa applicants. While DOS has been working to fix the problem, the database is still performing below its normal operational capacity.
 
According to DOS, since the start of the operational issues on July 20 through July 28, it has issued more than 220,000 nonimmigrant visas globally, but would normally have issued closer to 425,000 nonimmigrant visas in that time period.

In response to the problem, DOS has posted this FAQ. 

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Information Regarding Ongoing Consular Consolidated Database (CCD) Performance Issues and Steps Taken
The Consular Consolidated Database (CCD) is still performing below its normal operational capacity. However, to give you an idea of the progress we have made, from the start of the operational issues on July 20 through July 28, we issued more than 220000 nonimmigrant visas globally.

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